Ed Voyles Acura at 5700 Peachtree Industrial Boulevard, Chamblee, Georgia.

I've generally had a good experience each visit at the shop. Some of your Service advisers have been excellent and providing detailed information and why certain repairs need to be made.
On this visit however they did not advise me that the hydraulic supports for my hood were not functioning correctly. My hood will not stay up, and I'm not quite sure why I was not informed. I was remiss in not informing them of it when I bright my car in, but they would've noticed.
In the eight years I have owned my TL, it has been 100% dealer serviced. In the four dealerships that I have to lived by over the years, I would rank you perhaps average to the others.
I place a great deal of trust in having my car serviced at a dealership. I do plan on returning, and I appreciate you asking for my opinion.
One other minor point, I was not particularly pleased on a prior visit that they put a sticker for a towing service on the inside door jam. It's a marketing ploy that I would not expect you to be doing. I am covered by AAA as well as with my insurance company. Perhaps the service advisor might ask the client gift they might be interested in that before putting it on a car.